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Tyehimba Enterprises ITCU

Information Technology Care Unit

When it comes to IT, we are IT with Solutions for all of your broken connections

 

 

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Remote Assistance

Remote Assistance is a valuable tool. Many people don't have the time or know how to take their computer systems apart and take them to the repair shop for needed repairs or can afford for someone to come to them and perform maintenance and repair. There are many things that can be simplified by remote assistance. However, the most that can be done through remote assistance are issues dealing with the operating system or one of the programs. All you need to have is a connection to the internet. Any issues that deal with installing hardware, will require the technicians physical prescence. If you need us to be there on-site we can be there the same day usually within 2 hours all depending on your location and traffic.

Through remote assisntance you can have your computer updated, registry repaired, viruses removed, software and peripheral device drivers and software installed and tested, applications installed, removed, and or configured and the like. Many companies, ISP's, and NOC's (Network Operating Centers) offer this service to their clientele, but what about the rest of the population? That is why we are here! Yes, you will have to pay for this service, and you will need to have certain software loaded on your computer as well as having certain settings configured before you can get this service.

Tyehimba Enterprises uses Windows live messenger, RDP (Remote Desktop Protocol), Windows Remote Assistance application, and Logmein.com, Joinme, Teamviewer, as well as other remote desktop connection software to assist our clients and peers with computer and network configurations. Most people find it better to go into a contract with us to maintain, and manage their systems, servers, and networks for them. Others choose to pay for the service as they need it. 

Remote Monitoring

We can provide your office with remote monitoring, inventory, and maintenance using software solutions that are proven to work. We will be able to update your computer systems, servers and keep an eye on your routers and switches to include the temperature at your location. If you are having some issues with your network, computers, and other devices we can also act as your helpdesk and get you back up and running in no time. We can also keep your systems up-to-date with patches and upgrades through our remote monitoring system. These services are available to everyone provided you have an MTSA in place.

There are plenty of remote monitoring applications available to help monitor not only your servers, workstations, routers and switches. Yet there are monitoring applications that will let you know what applications and programs are on each one of them as well as services that are running on them.